TERMS OF SERVICE

Last updated: September 11, 2026

Welcome to PinkyPaw.

This website and online store are operated by EG GLOBAL COMMERCE under the PinkyPaw brand. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to EG GLOBAL COMMERCE and PinkyPaw.

By visiting our website, using any part of our website, or purchasing a product from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies referenced on this website.

Please read these Terms carefully before using our website or placing an order.

1. STORE INFORMATION

Brand:
PinkyPaw

Operated by:
EG GLOBAL COMMERCE

Business Address:
131 Continental Dr
Suite 305
Newark, Delaware 19713
United States

Customer Support:
support@shoppinkypaw.com

Please do not send returns to our business address unless we specifically instruct you to do so. Return destinations may vary depending on the order and destination.

2. ELIGIBILITY

By using this website, you confirm that you are legally able to enter into a binding agreement in your jurisdiction, or that you are using the website with the permission and supervision of a parent or legal guardian where required.

You may not use our products or website for any unlawful or unauthorized purpose.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display and describe our products accurately. However, product colors, appearance, dimensions, packaging, materials, or other details may vary slightly due to manufacturing variations, screen settings, photography, product updates, or other reasonable factors.

Product images are intended to represent the product as accurately as possible but may not always reflect exact color or scale on every device.

We may update, modify, discontinue, or limit the availability of products at any time without prior notice.

4. PET PRODUCT SAFETY

PinkyPaw products are intended to be used responsibly and according to the product information provided.

The Burger Burrow and its removable plush pieces are not intended to be indestructible chew toys.

Always supervise your pet during interactive play.

Regularly inspect the product and removable pieces for damage, excessive wear, loose material, or other conditions that could create a safety risk.

Stop using any damaged component and remove it from your pet’s reach.

Pet owners are responsible for determining whether a product is suitable for their individual pet based on size, behavior, chewing habits, health, and other relevant factors.

5. PRODUCT SIZE AND SUITABILITY

Product dimensions and recommended uses are provided on the applicable product page.

The Burger Burrow measures approximately 20 inches / 51 cm across and is primarily intended as a resting space for small to medium dogs.

Larger dogs may still use the product for supervised foraging and interactive play depending on their individual size.

Customers are responsible for reviewing product measurements before ordering.

6. PRICING

All prices displayed on the website are shown in the currency presented to you at checkout.

Prices may change at any time without prior notice.

The price charged for an order is the price displayed and confirmed during checkout, subject to any valid discounts applied.

We reserve the right to correct pricing, typographical, technical, or other errors before fulfilling an affected order.

If a material pricing error affects an order, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order and issue a refund.

7. DISCOUNTS AND PROMOTIONS

Discounts, promotional pricing, bundle offers, coupon codes, or other promotions may be subject to specific conditions.

Promotions may be modified or ended at any time unless otherwise required by applicable law.

Discounts may not be combinable unless expressly stated.

Where bundle pricing is displayed, the final amount payable will be shown during checkout before purchase.

8. ORDERS
Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving:

suspected fraud;
payment authorization issues;
incorrect pricing;
inventory issues;
shipping restrictions;
suspected resale or abuse;
incorrect or incomplete customer information; or
other legitimate operational or legal reasons.

If we cancel an order after payment has been successfully collected, we will issue an appropriate refund for the cancelled amount.

9. ORDER INFORMATION

You agree to provide accurate, complete, and current information when placing an order.

This includes your name, billing details, shipping address, email address, and any other information required to process and deliver the order.

You are responsible for reviewing your shipping address before completing checkout.

Once an order enters processing or fulfillment, changes or cancellations may no longer be possible.

10. PAYMENTS

Available payment methods are shown during checkout.

Payment processing may be provided by third-party payment providers.

By submitting payment information, you represent that you are authorized to use the selected payment method.

We do not guarantee that every payment method will be available in every country, currency, browser, or device.

11. SHIPPING

PinkyPaw ships to eligible destinations shown during checkout.

Available shipping methods and destinations may vary.

For certain United States destinations, the current estimated combined processing and delivery timeframe for the Burger Burrow is approximately 12 business days.

International delivery may take longer depending on destination, customs clearance, carrier operations, local holidays, and circumstances outside our reasonable control.

Delivery estimates are not guarantees unless expressly stated otherwise.

For full shipping information, please review our Shipping Policy.

12. INTERNATIONAL ORDERS, CUSTOMS AND TAXES

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country or local authorities.

Where such charges are collected during checkout, they will be shown before the order is placed.

Where charges are not collected by us during checkout, the customer may be responsible for paying them directly to the appropriate carrier or authority.

Customers are responsible for complying with applicable import rules in their destination country.

13. TRACKING

Where tracking is available, tracking information will generally be sent to the email address used during checkout.

Tracking information may take time to update after an order has been processed or transferred to the carrier.

14. DELIVERY ISSUES

If an order is significantly delayed, appears lost, or is marked delivered but cannot be located, please contact us at:

support@shoppinkypaw.com

We may ask you to confirm delivery details, check with household members or neighbors, contact the carrier, or provide additional information so we can investigate.

Each case will be reviewed based on the available tracking and order information.

15. RETURNS

Unless applicable law provides a longer period, eligible products may be returned within 15 days after delivery.

For voluntary or change-of-mind returns, products should generally be:

unused;
clean;
undamaged; and
returned with all included parts and accessories.

Products showing substantial use, pet hair, stains, odors, washing, chewing damage, or missing components may not qualify for a voluntary return.

Before sending a return, customers must contact us at:

support@shoppinkypaw.com

Do not send products to our business address unless we specifically instruct you to do so.

For full details, please review our Return & Refund Policy.

16. RETURN SHIPPING

For approved voluntary or change-of-mind returns, the customer is generally responsible for return shipping costs unless applicable law requires otherwise.
If a product arrived damaged, defective, incomplete, or incorrect, please contact us with your order number and clear photos or video showing the issue.

After reviewing the issue, we may provide a replacement, refund, or another appropriate resolution where applicable.

17. REFUNDS

Approved refunds are generally issued to the original payment method.

Once a refund is processed by us, your bank, card issuer, or payment provider may require additional time to display the funds in your account.

Shipping costs, return shipping costs, customs charges, and other fees may be non-refundable where permitted by applicable law and depending on the circumstances of the return.

18. CANCELLATIONS

If you wish to cancel or modify an order, contact us as soon as possible.

We cannot guarantee cancellation or modification once processing or fulfillment has begun.

If an order has already shipped, it may need to be handled under our return process instead.

19. INTELLECTUAL PROPERTY

Unless otherwise stated, the content available on this website, including text, graphics, branding, logos, product presentation, photographs, videos, designs, layout, and other website materials, is owned by or licensed to EG GLOBAL COMMERCE.

You may use the website for personal, non-commercial shopping purposes.

You may not copy, reproduce, republish, distribute, sell, exploit, or commercially use our website content without prior written permission, except where permitted by applicable law.

20. THIRD-PARTY SERVICES

Our website may use or link to services provided by third parties, including payment processors, shipping companies, analytics providers, ecommerce platforms, social networks, or other service providers.

We are not responsible for the independent terms, privacy practices, availability, or content of third-party services.

Your use of third-party services may be subject to separate terms and policies.

21. PROHIBITED USES

You may not use the website:

for unlawful purposes;
to violate applicable laws or regulations;
to infringe intellectual property rights;
to submit false or misleading information;
to transmit malicious software or harmful code;
to interfere with website security or operation;
to scrape or automatically extract content in a manner that disrupts the website;
to commit or attempt fraud;
to impersonate another person; or
to misuse the website in a manner that could harm PinkyPaw, EG GLOBAL COMMERCE, our customers, or third parties.

22. WEBSITE AVAILABILITY

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or modify portions of the website for maintenance, updates, technical reasons, security, or other operational purposes.

23. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the website and services are provided on an “as available” and “as is” basis.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

We do not guarantee that every product will be appropriate for every pet or that every pet will interact with a product in the same way.

24. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, EG GLOBAL COMMERCE and PinkyPaw will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of this website or products.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded.

Mandatory consumer protection rights remain unaffected.

25. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless EG GLOBAL COMMERCE from claims, losses, liabilities, and reasonable expenses resulting from your unlawful misuse of the website or violation of these Terms.

This provision does not apply where prohibited by applicable consumer law.

26. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in effect.

27. NO WAIVER

If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

28. ENTIRE AGREEMENT

These Terms of Service, together with the policies referenced on this website, constitute the agreement between you and EG GLOBAL COMMERCE relating to your use of the website and purchases from PinkyPaw, subject to applicable law.

29. GOVERNING LAW

These Terms are governed by the laws applicable to EG GLOBAL COMMERCE in the State of Delaware, United States, without excluding mandatory rights that customers may have under the consumer protection laws of their country or region.

Nothing in these Terms is intended to deprive a consumer of protections that cannot legally be waived under applicable law.

30. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The most current version will be published on this website.

Changes apply from the date they are posted unless applicable law requires otherwise.

31. CONTACT

Questions regarding these Terms of Service may be sent to:

PinkyPaw
Operated by EG GLOBAL COMMERCE

131 Continental Dr
Suite 305
Newark, Delaware 19713
United States

Email:
support@shoppinkypaw.com