Getting it to you, and back if it is not right

PinkyPaw ships to eligible destinations around the world.

Available countries and shipping options are shown at checkout.

Shipping costs, delivery times, customs requirements, and taxes may vary depending on your destination.

Delivery times depend on the destination.

For certain U.S. destinations, our current estimated combined processing and delivery timeframe for the Burger Burrow is approximately 12 business days.

International delivery may take longer depending on destination, customs clearance, local carrier operations, holidays, and other circumstances outside our reasonable control.

All delivery timeframes are estimates unless expressly stated otherwise.

When tracking information becomes available, it will normally be sent to the email address used when placing your order.

Please allow some time for carrier tracking systems to update after processing.

If your tracking appears significantly delayed, contact us at support@shoppinkypaw.com.

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country.

Where these charges are collected at checkout, they will be shown before purchase.

Where they are not collected at checkout, the customer may be responsible for paying them directly upon import or delivery.

Unless applicable law provides a longer period, you may request an eligible return within 15 days after your order is delivered.

For a standard voluntary return, products should be unused, clean, undamaged, and returned with all included parts and accessories.

Pet products showing substantial use, pet hair, stains, odors, chewing damage, or missing components may not qualify for a voluntary change-of-mind return.

Mandatory consumer rights remain unaffected.

Contact us before sending anything back: support@shoppinkypaw.com

Please include your order number and reason for the return.

If your product arrived damaged, defective, incomplete, or incorrect, also include clear photos or video showing the issue.

Do not send products to our business address unless we specifically instruct you to do so.

Return destinations may vary depending on your country and order.

For approved voluntary or change-of-mind returns, customers are generally responsible for return shipping costs unless applicable law requires otherwise.

If the product arrived damaged, defective, incomplete, or incorrect, contact us so we can review the issue and provide an appropriate resolution.

Approved refunds are normally returned to the original payment method.

Your bank or payment provider may require additional time to display the refund after it has been processed.

Email: support@shoppinkypaw.com