RETURN & REFUND POLICY

Last updated: September 10, 2026

PinkyPaw is operated by EG GLOBAL COMMERCE.

We want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, refunds, damaged items, cancellations, and other order issues are handled.

1. RETURN WINDOW

Unless a longer period is required by applicable law, you may request a return within 15 days after your order is delivered.

To qualify for a standard voluntary return, the product must generally be:

• Unused and in substantially the same condition in which it was received
• Clean and free from pet hair, stains, odors, chewing damage, or excessive wear
• Returned with all included components, accessories, toys, and parts
• Accompanied by your order information or other proof of purchase

Because certain PinkyPaw products are intended for use by pets, products showing substantial use, contamination, chewing, damage, washing, or missing components may not qualify for a voluntary change-of-mind return.

This does not limit any rights you may have under applicable consumer protection law.

2. HOW TO REQUEST A RETURN

Before returning any product, contact us at:

support@shoppinkypaw.com

Please include:

• Your order number
• The email address used when placing the order
• Your reason for requesting the return
• Photos or videos if the product arrived damaged, defective, incomplete, or incorrect

Do not send products to our business address or any other address without first receiving return instructions from PinkyPaw.

Return destinations may vary depending on your country, order, and fulfillment location.

3. CHANGE-OF-MIND RETURNS

For approved voluntary or change-of-mind returns, the customer is generally responsible for return shipping costs unless applicable law requires otherwise.

Any original shipping charges paid by the customer are generally non-refundable unless the return resulted from an error on our part or applicable law requires otherwise.

We do not charge a restocking fee for standard approved returns unless clearly disclosed before purchase and permitted by applicable law.

4. DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT ITEMS

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, incomplete, or materially different from what you ordered, contact us at support@shoppinkypaw.com as soon as reasonably possible.

Please include your order number and clear photos or video showing the issue.

After reviewing the claim, we may provide an appropriate resolution, which may include:

• Replacement of the product
• Replacement of missing or damaged components
• Full refund
• Partial refund
• Another reasonable remedy

Where the problem is caused by us, our fulfillment process, or the carrier, we will handle the matter in accordance with applicable law.

5. REFUNDS

Once an approved return has been received and inspected, or once we determine that a physical return is not necessary, we will notify you of the outcome.

Approved refunds will normally be issued to the original payment method.

After a refund is issued, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

6. NON-RETURNABLE ITEMS

Unless defective or otherwise protected by applicable law, the following may not qualify for voluntary returns:

• Products showing substantial pet use
• Products with pet hair, stains, odors, contamination, or chewing damage
• Products that have been materially altered
• Products missing significant components or accessories
• Personalized or custom-made items, if offered
• Gift cards, if offered
• Items clearly identified as final sale before purchase, where permitted by law

Nothing in this section limits mandatory consumer rights.

7. ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at support@shoppinkypaw.com.

We will make reasonable efforts to cancel orders that have not yet entered processing or fulfillment.

Once an order has entered fulfillment or has shipped, cancellation may no longer be possible and the order may need to be handled under our return process.

8. LOST OR MISSING PACKAGES

If your shipment appears to be lost in transit or tracking has not updated for an extended period, contact us so we can review the available shipping information.

If tracking indicates that your order was delivered but you cannot locate it, please first check:

• Around the delivery location
• With household members
• With neighbors
• With building management or reception
• With the local delivery carrier

If you still cannot locate the package, contact us at support@shoppinkypaw.com.

9. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information at checkout.

If an incorrect or incomplete address causes an order to be delayed, returned, lost, or undeliverable, additional shipping costs may apply where legally permitted.

Please contact us immediately if you discover an address error.

10. INTERNATIONAL RETURNS

International return procedures may vary depending on the customer's country and the applicable return destination.

Do not ship an international return before receiving return authorization and instructions from us.

For voluntary international returns, return shipping charges may be the customer's responsibility unless applicable law requires otherwise.

Customers must provide accurate information on any customs documentation associated with a return.

11. EUROPEAN ECONOMIC AREA, UNITED KINGDOM, AND OTHER STATUTORY WITHDRAWAL RIGHTS

Consumers located in certain jurisdictions, including the European Economic Area and United Kingdom, may have statutory cancellation or withdrawal rights for online purchases.

Where applicable, this may include the right to cancel certain purchases within 14 days after receiving the goods without providing a reason, subject to statutory exceptions.

Where a mandatory local law provides rights that are more favorable than our standard 15-day return policy, the applicable mandatory law will prevail.

12. CONSUMER RIGHTS

Nothing in this policy is intended to exclude, restrict, or waive rights that cannot legally be excluded, restricted, or waived.

If applicable law in your country, state, province, territory, or region provides additional mandatory consumer rights, those rights will continue to apply.

13. CONTACT

PinkyPaw
Operated by EG GLOBAL COMMERCE

131 Continental Dr
Suite 305
Newark, Delaware 19713
United States

Email:
support@shoppinkypaw.com