SHIPPING POLICY

Last updated: September 10, 2026

PinkyPaw is operated by EG GLOBAL COMMERCE.

We ship to eligible destinations around the world. Shipping availability, delivery times, customs requirements, taxes, duties, and other charges may vary depending on the destination.

1. SHIPPING DESTINATIONS

PinkyPaw offers international shipping to eligible countries and regions available at checkout.

Certain countries, regions, territories, or addresses may occasionally be unavailable due to carrier limitations, legal restrictions, customs requirements, sanctions, product restrictions, or other operational reasons.

Availability at checkout determines whether we can currently accept an order for a specific destination.

2. SHIPPING COSTS

We may offer free standard shipping to eligible destinations.

Any applicable shipping charge will be displayed before you complete your purchase.

Shipping offers may vary by product, destination, order value, or promotional period.

3. PROCESSING AND DELIVERY TIMES

Processing and delivery times vary by destination.

For certain U.S. destinations, the current estimated combined processing and delivery timeframe for the Burger Burrow is approximately 12 business days.

International orders may require additional time depending on destination, customs clearance, local carrier operations, holidays, and other circumstances.

Any delivery timeframe shown on our website, at checkout, in an order confirmation, or in tracking information is an estimate unless expressly stated to be guaranteed.

Business days generally exclude weekends and applicable public holidays.

4. ORDER PROCESSING

Orders begin processing as soon as reasonably possible after payment has been successfully confirmed.

Once an order has entered processing or fulfillment, we may not be able to cancel the order, modify its contents, or change the shipping address.

If you notice an error in your order information, contact us immediately at support@shoppinkypaw.com.

5. TRACKING

When tracking information becomes available, it will normally be sent to the email address provided during checkout.

Tracking systems may take time to update after a shipment has been processed.

Tracking availability and the level of tracking detail may vary depending on the destination and carrier.

6. CUSTOMS, IMPORT DUTIES, VAT, GST, AND TAXES

International shipments may be subject to customs duties, import taxes, VAT, GST, brokerage fees, handling fees, or other government-imposed charges.

Where such charges are collected at checkout, they will normally be shown before you complete the order.

Where charges are not collected by us, the recipient may be required to pay them directly to customs authorities, tax authorities, carriers, or other relevant parties before or upon delivery.

PinkyPaw does not control charges independently imposed by foreign customs or tax authorities.

Customers are responsible for complying with import requirements applicable in their destination country.

7. CUSTOMS CLEARANCE

International packages may be inspected, delayed, or held by customs authorities.

Customs clearance times are outside our direct control and may extend the estimated delivery timeframe.

We will provide reasonable assistance where possible but cannot guarantee the speed or outcome of customs processing.

8. SHIPPING DELAYS

Delays may occur due to circumstances including:

• Customs processing
• Carrier disruptions
• Severe weather
• Public holidays
• High shipping volumes
• Transportation disruptions
• Remote delivery locations
• Government restrictions
• Other events outside our reasonable control

A delayed shipment does not necessarily mean that the shipment has been lost.

If your order appears significantly delayed, contact us at support@shoppinkypaw.com.

9. INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered due to an incorrect or incomplete customer-provided address, the order may be delayed, returned, or treated as undeliverable.

Additional shipping charges may apply if reshipment is required, where permitted by applicable law.

10. MULTIPLE SHIPMENTS

Items within the same order may occasionally be shipped separately.

If this occurs, you may receive multiple tracking numbers and packages may arrive at different times.

11. LOST PACKAGES

If tracking indicates that a shipment may be lost in transit, contact us so we can review the available information and determine the appropriate next step.

We may need to coordinate with the carrier before issuing a replacement or refund.

12. DELIVERED BUT NOT RECEIVED

If tracking shows your order as delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, building management, reception, and the local carrier.

If the package still cannot be located, contact us at support@shoppinkypaw.com.

13. REFUSED OR UNCLAIMED INTERNATIONAL SHIPMENTS

If an international shipment is refused, abandoned, or left unclaimed because customs duties, taxes, or other required charges were not paid, refund eligibility may depend on whether the shipment is returned to an approved return location and on applicable law.

Shipping, customs, duty, return, or handling costs incurred as a result may be deducted from any refund where legally permitted.

14. IMPORT RESTRICTIONS

Customers are responsible for ensuring that products ordered from PinkyPaw may legally be imported into their destination.

If an order cannot be delivered because of destination-country import restrictions, we will handle the matter based on the circumstances and applicable law.

15. CONTACT

For shipping questions, contact:

PinkyPaw
Operated by EG GLOBAL COMMERCE

Email:
support@shoppinkypaw.com

131 Continental Dr
Suite 305
Newark, Delaware 19713
United States